Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, organization name, email, phone number, delivery addresses, and any specific floral requirements. We also collect payment details when you place orders, though processing is securely handled by our payment partners.

For our corporate customers, we might gather extra business information such as company registration details, preferred delivery timelines, and budget expectations to help us tailor our service to your needs.

Our site automatically logs certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns on our site. We use this data to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and responding to inquiries
• Improving our offerings based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifying information to study market trends and refine our operations. For example, we might look at which arrangements are most popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these messages at any time by using the unsubscribe link in our emails or reaching out to us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data with third parties for their marketing purposes. Your information stays within our organizational ecosystem and is shared only when necessary to deliver our services or to comply with legal obligations.

We partner with trusted service providers who assist in delivering our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal duties applicable to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and deploy multiple protective layers. Our infrastructure employs encryption for sensitive data transfers, secure storage on trusted servers, and regular security updates to guard against threats.

We implement physical security measures for our offices and restrict access to personal information to staff who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this information is handled by certified payment processors who specialize in secure transactions.

While we maintain strong security practices, no system is completely risk-free. We continually monitor and update our security measures to counter evolving threats and uphold the highest protection standards.

Your Rights and Choices

You hold several rights regarding your personal data. You may request to view what we hold about you, ask us to correct inaccurate information, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as necessary for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are kept until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain site features.

Essential cookies are required for the site to function properly—they enable core features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We deploy analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie preferences through your browser settings. However, turning off some cookies may affect certain features and your overall browsing experience.

Business Transfers and Changes

If AtlasScrollFolio undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor entity (with appropriate privacy protections) or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may process data overseas. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling of customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.